Is your jewelry made with real gold/silver?
Our Jewelry is made out of Sterling.
How long is your processing?
10-15 business days some items may take longer. Please be patient. Each item is made to order! If you would like faster processing time please add rush shipping for an additional cost! DO NOT EMAIL ABOUT SHIPPING/TRACKING INFO UNTIL 10-15 PROCESSING DAYS ARE OVER!!!
How long is the shipping?
Shipping is 3-5 Days depending on where you live. DO NOT EMAIL ABOUT SHIPPING/TRACKING INFO UNTIL 10-15 PROCESSING DAYS ARE OVER!!! Your TRACKING NUMBER WILL BE SENT OUT WHEN ORDER IS SHIPPED NOT DIRECTLY AFTER YOU PLACE YOUR ORDER!!
What is your return/refund policy?
There will be no returns or refunds!
Tips on protecting/cleaning your jewelry Jewelry should be kept absolutely dry.If your jewelry is not used frequently, keep it stored. Always remove your jewelry when applying colognes, perfumes or other chemical products.
What if my package is sent back to Icy Accessories?
If package is sent back to us due to wrong address you will need to pay for shipping again.
How do I cancel or change my order ?
As soon as you place your order we begin processing it.Therefore we are unable to change or cancel orders.
How can I check the status of my order?
An email will be sent with your tracking number after order is shipped. NOT after order is placed.